Template4web.com is offering non-tangible irreversible goods we do not issue refunds once the order is placed and product is sent/downloaded. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
1. Non-delivery of product: due to some mail server issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 15 days from the order placing date. Otherwise the product will be considered received and downloaded;
2. Download and unzipping issues: it may happen so that you are having problems while downloading product or unzipping it. Claims regarding such issues must be submitted to our Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
3. Major defects: although all products are tested before release, unexpected errors may occur. Such issues must be submitted for our Support Team’s approval. We keep the right to rectify error or defect. If any deficiency is approved and we fail to correct it in 24 hours from date of complaint or notification provided by Customer, the refund will be issued to customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of product of same or around the same value can be offered. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix issues with Products. Failure to provide access in a time may result in a delayed resolution of problems. Negative response to provide access to your sever will result in your inability to qualify for a refund.
4. Product not as described: such issues should be reported to our Support Department within 15 days from date of purchase. Clear evidence must be provided proving that product is not as it is described on our website. Complaints which are based merely on customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our free sample templates section.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always willing to assist you and deliver professional support. Thank you for purchasing our products.